For the second year in a row, Jackson Lees Group has been awarded the Feefo Gold Trusted Service Award. This award is an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.

The award highlights our mission to make a positive difference to all our clients and how this is at the forefront of everything we do. From the second clients make an enquiry, right through to when their case closes and even beyond that, this award recognises that we not only meet our clients’ expectations but surpass them with our consistently excellent client experience.

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.

We use Feefo to collect our client reviews because they are 100% verified, this means you can trust that every review has been submitted by one of our clients. Our feedback isn’t gathered simply to pick out the good ones and show them off, it’s gathered to inform how we operate and make improvements when and where we need to.

Nicky Williams, Associate & Client Experience Project Manager for Jackson Lees Group said:

“We are delighted to have been awarded the Feefo Gold Trusted Service Award for the 2nd year running.  This award recognises our dedication to deliver a consistently excellent client experience. This is a huge achievement for both our Legal Teams and our People who work behind the scenes to ensure our clients receive the best possible service.”

Tony Wheble, CEO at Feefo, said:

“With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.

“The Trusted Service Awards have always been about recognising companies, like Jackson Lees Group, that go above and beyond the norm to deliver a great service and receive great feedback delighted customers in return. I look forward to seeing Jackson Lees Group and our other customers achieve next year.”

You can read our verified Jackson Lees client reviews here, and our verified Broudie Jackson Canter reviews here.