BROUDIE JACKSON CANTER MENTAL HEALTH DEPARTMENT

Job title:              Trainee Mental Health Caseworker

Reporting:                  Reports to the Team Leader

Overall purpose:       To provide first rate legal advice and service to our clients according to their specific needs, ensuring full compliance with policies and procedures laid out by the group and by regulatory bodies.  To act as an ambassador for the group at all times, actively promoting its services.

Key accountabilities:

1. Where appropriate, to attend or lead client meetings in order to progress cases; this includes attending various inpatient settings (including secure settings) to obtain initial instructions and complete necessary funding documentation, discuss tribunal outcomes.  
2. To assist the department panel members with his/her cases by considering medical records, drafting documentation, liaising with clients and third parties and providing first rate legal advice to clients;
3. To charge the rate defined by the (Management Board / Head of Department / Courts) for services;
4. To ensure that the group’s policies and procedures and those laid out by regulatory bodies such as the Solicitors Regulation Authority & Legal Aid Agency are complied with fully at all times;
5. To actively promote the firm and all its service in order to attract new business;
6. To nurture relationships with existing clients in order to maintain and develop work;
7. To contribute towards the effective management of risk by carrying out regular risk assessments on all matters, efficient file management and by providing excellent client care;
8. To actively participate in departmental meetings, suggesting improvements to our services where appropriate;
9. To ensure that all work undertaken is appropriate to workload and level of knowledge and experience, systematically informing the Team Leader  of any concerns and referring work which can be carried out more effectively or efficiently by another fee earner;
10. To actively assist other members of the department where appropriate, notably in providing cover for holidays etc.
11. To endeavour to improve knowledge and skills where appropriate;
12. To keep accurate and up to date records of time, money, bills etc.
13. 12  To disclose any claims and complaints or potential complaints promptly.

SKILLS:

• Good communication skills
• Ability to demonstrate empathy and understanding to a vulnerable client base.
• Excellent time management
• Excellent organisational skills
• Excellent IT skills – including experience of case management software
• Ability to work under pressure
• Ability to manage own workload and prioritise own tasks
• Honesty and integrity
• First rate interpersonal skills
• Full Driving License & Own Transport

What’s in it for you?

• 25 days holiday (Plus Bank Holidays)
• PayCare Health Provider
• Hybrid and Flexible working
• Travel expenses
• Cycle to work Scheme
• Internal Mentoring Scheme
• Social Committees
• Social Events

Jackson Lees Group (a part of The MAPD Group) is committed to fostering an accepting an inclusive environment for our people and clients. We know that Making A Positive Difference through the practice of law can be achieved best when we celebrate diversity of all kinds. We actively encourage those from underrepresented groups and diverse backgrounds to apply for this role, including people from minority ethnicity backgrounds, religious backgrounds, LGBTQIA+ people, disabled people, people from different social backgrounds and of different ages.