The award is an important acknowledgement of our commitment to delivering a high-quality client experience.
The Platinum Trusted Service Award is the highest awarded by Feefo, recognising businesses that have consistently provided exceptional service for at least three years in a row. This honour reflects our commitment to making a positive difference and surpassing client expectations from the moment they make an enquiry until their case is closed and beyond.
Feefo established the Trusted Service Awards in 2014 to commend brands that use the platform to gather verified reviews and receive feedback from their customers. Our reviews via Feefo are 100% verified, meaning that every review is a genuine submission from one of our clients. We collect feedback not just to highlight our success and praise our teams for their hard work, but to guide our operations and identify areas for improvement.
Nicky Williams, Associate & Client Experience Project Manager for Jackson Lees Group, said:
We are thrilled to have been awarded the Feefo Platinum Trusted Service Award, recognising our third consecutive year of exceptional client feedback. This is an amazing achievement and helps us recognise the hard work of our legal teams and support staff who ensure we are delivering a high-quality service and making a positive difference to each and every client.”
Tony Wheble, Feefo CEO, said:
During these economically challenging times, it's inspiring to see companies like Jackson Lees Group consistently going above and beyond for their clients. The Trusted Service Awards recognise businesses that don't just meet expectations – they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional client experiences. The dedication shown by this year's winners sets a benchmark for customer service excellence.”